The Cloudveil, Autograph Collection - Jackson, Wyoming

Kevin K

Really impressed by our onenight stay. Ideal location, just adjacent to Antler Square and easily walkable to all the good restaurants downtown. Lots of thoughtful touches throughout the hotel and in the rooms. They did a nice job of balancing luxury a modern feel while still having some western aesthetic. The hotel restaurant (the bistro) looked good for dinner, though we only got the opportunity to try breakfast. Lastly, great service from everyone we encountered.

S J

I've stayed here twice. On my last visit around Labor day this year, I was upgraded to a 1 bedroom suite without even requesting an upgrade. While I do hold Platinum status with Marriott & also have Lifetime Silver Elite status, that's pretty common due to status devaluation by Marriott, so I appreciated the thoughtfulness of the management. The hotel also gives pretty generous daily breakfast credit to Platinum elites & above for their restaurant named "The Bistro", where I also had dinner (not with the F&B credit, though).

The staff here (including the front-desk, bell-desk & The Bistro staff) is very nice & customer-centric.

The suite was quite luxurious & comfy, and the hotel's location is also quite good. Hallways have computer desks with printers, and a selection of snacks & hot/cold beverages

The hotel gives freebies to guests, such as water bottles with hotel insignia. This time around, even some beauty product samples from a local company.

I'll be back next year.

David G

The hotel is in a great spot with access to most of the square area. It looks upscale with many decorative appointments. We experienced a few hiccups. Sheets not clean, shower did not drain and sunken spot in the mattress. They changed the sheets and fixed the drains but no luck with the mattress as there was 'no replacement in stock'. At this price point, not remotely a decent value. Autograph collection with Marriott is usually top of the line, not here. Concierge service was lacking, ended up doing our own bookings.

Julia brufke wenger

I rarely post but this property was exceptional. The room was cozy and had a great vibe for Jackson. The location was wonderful. We were steps to dining, shopping and everything Jackson has to offer. We were dazzled by hand written welcome notes and wine sent to our room. I also need to mention Jackie the consierge. She arranged our tours and dining reservations becoming our own personal travel agent. I highly recommend this hotel if you want access to nature and lots of in town fun with great service and attention to detail.

John W

My second time at this hotel, and I will definitely go back. Rooms are spacious and clean, beds very comfortable, my only complaint being my rooms have not had great views. The location is perfect, right on the square. The staff is phenomenal. The front desk let my daughter and I check in early, as our flight came in before lunch and there was a room available. And a special SHOUT OUT to Tati, the hotel's "pathfinder": she knew exactly what to recommend so that my daughter and I shared the most amazing experience of Jackson; she pointed us to a variety of real "locals" places; she made a point of following up daily to see how we made out and what additional guidance we needed. Tati, if you read this, the waffles were well worth the walk to the top, though the views alone were spectacular. Thank you to all the wonderful staff at the Cloudveil in Jackson, WY!!!

Chad Nicholson

After a road trip from Glacier down through Yellowstone, we stayed at the Cloudveil for a night. The rooms were awesome, front desk service was great, and breakfast in the morning was awesome. Only negative part of our experience, was it seemed like the rooftop may have been understaffed for the guests they had on a Tuesday night. The waiter took about 25 minutes to come and take our drink order, then came back about 20 minutes later and took our drink order again after the manager came over to ask if we had been helped - but the views from that rooftop bar were spectacular.

Jon

I was really impressed with the hotel. The location right in the city of jackson hole was walking distance to all the shops and restaurants. The lobby was very beautiful and the front desk staff were friendly and professional. My room was amazing, I felt like i was staying in a luxury cabin in the mountains. Having the fireplace was a lovely touch. King bed was very comfortable. The bathroom was amazing with separate standing shower and toilet stall. There were also complimentary snacks (chips/nuts) and water outside the rooms-really nice touch. They provided 2 water bottles that you could take back. I had dinner at restaurant bistro - good food and service. I didnt give full marks for the room because of the following: 1. The sink tap was slightly troublesome to turn on and off-they are designed like wheels. 2. Room walls are thin, first night i had trouble falling asleep, could hear the TV from next door! 3. Room had no view - all i saw was the car porch. I paid about close to USD1000 per night- but expected for this location and time of the year during summer.

Longtravelers

We booked our room through AMEX Platinum and couldn’t have been more pleased with our stay. We were met with wine and some hotel goodies in our hotel room and a free upgrade, we had $100 credit to use for the hotel and we just used it on breakfast everyday. Valet was wonderful as well and we received some great recommendations from Brendan.

The location is fantastic, you can just walk to the shops and restaurants.

We will definitely be back!