New York Sports Club - White Plains, New York

Juan Melendez

I joined this gym in April 2024. At first, I was really excited due to all of its amenities and size also its location.

But slowly, every single amenity has broken down . First, it was the pool, which I get. It seems expensive.

But then it was the sauna and it’s been almost months and has not been working . The steam room works, but it’s disgusting has not been cleaned and probably 3-4 weeks. There is hair and mildew everywhere.

At minimum, the place should be cleaned and it’s not. I’d love someone from upper management to take a tour. This is ridiculous

Alex Zoubine

The photo of the pool is a pretty good sign of how management treats the gym overall. Leaky roof. Machines with pieces missing. And fees still go up every year

Jasmine Ramirez

I love Tracy Tellain’s total body conditioning classes. I get the best work out and have so much fun. Ever since the first class, I knew I wanted to go to every one! I wish she had more classes so everyone can experience how great it is! Can’t wait for the next class.

Steven Bordoni

Men's locker room shut down at 12 so the female cleaning person could clean. There was no sign indicating this would happen. Apparently an announcement was made. I didn't hear it because I was in the shower. I stepped out of the shower and heard the locker room is closed. I had to get dressed soaking wet. SMH.

Laura Antsygina

Recently became a member at the White Plains location. Attended almost all their classes and by far the best group workout is Tracy's body conditioning on Wednesdays @7pm imo. Can you please add more of her classes to the club's schedule? Thank you.

Victoria Granger

It just seems that no one cares in this gym...
People don't change their shoes in the gym, they don't clean the equipment after themselves or even use towels...
Weights are never in the right place, so expect to spend half of your training trying to find the correct weights... looks like even the staff has given up

Justine Samantha

Firstly, I want to say that I appreciate the recent strides to improve NYSC White Plains experience with the recent equipment/layout refresh, but these are just bandaids for many larger issues at the club.

I have been a member for 20+ years and in recent years (since COVID), the staff has behaved less than favorable if you communicate a complaint or valid issue with your experience which tells me they do not prioritize member satisfaction, have a basic understanding of their policy and lack proper training to handle these types of situations.

Choosing to not name, names to protect those currently employed by NYSC; however, the trainer I worked with was frequently late to sessions that were fully paid for. He often needed to reschedule sessions that would expire when not promptly re-arranged. He would often socialize with members during my sessions which was incredibly distracting and frustrating. And instead of helping me resolve my concerns, he would be combative which turned something I enjoyed into a chore.

While he did start out strong, it was very disappointing to observe how quickly his performance declined during my 2nd year working with him. Thankfully my contract ended and I was able to hire a trainer outside of NYSC who exceeds my expectations.

In addition to training, some members have acted very distastefully and are not reprimanded for their behavior.

I will say there are few great staff members and I've made many long time friends through the gym.

The club has the potential to be amazing, but they are a ways away if they continue to only make superficial updates. Overall, it is a basic gym to get the job done, but if you want a more personalized, luxury experience try getting a secondary membership at a private gym!

cindy Cabrera

Nick is a great trainer. Takes his time to explain each workout. His very passionate about his workout. I've learned so much from him