UFC GYM Concord - Concord, California

Alex Park

Summary: You'll never be able to cancel your membership at this gym.

I signed up online and put a request to cancel online on their website. Per their policy you can cancel online only if you sign up online.

They never gave me a confirmation email, and I kept getting charges on my credit card. By the looks of it on the cancellation form, it looks like the emails would go to the general manager, Martinez. What a horrible management. When I talked to Martinez in person when I visited he gave me very sketchy, off vibes. Looks like I should've listened to my gut feelings and not signed up in the first place. Do not sign up at this gym. I was fooled by their cheap pricing.

ali sadek

Extremely Unprofessional and Deceptive Practices. My wife had a terrible experience with the manager at UFC gym Without properly explaining any promotions or seeking her clear consent, he charged from the card with no authorization. Scam!!
When we tried to reach out to the manager to address this issue, my calls either went unanswered, or I was placed on hold for an unreasonably long time with no resolution. This level of unprofessionalism and lack of transparency is unacceptable. Stay away from this scam

Logans Run

Hidden fees, charged for things without the members consent. It was extremely difficult and took weeks to get the money back. The second we missed a payment by one day, they charged a non refundable service charge of $23.00.

The equipment is falling apart. Members dont clean up after themselves, and the staff are unhelpful.
Bottom line, they are out to get your money. They try to lock you into contracts and don't explain all the fees involved.

Lane vrba

Sales is extremely pushing and inauthentic. I recommend additional sales training so that employees are identifying clients needs, providing a deal/price that isn’t insanely time sensitive (slimy sales practice), and have more compassion from a corporate level for people’s personal circumstances. I was seeking a refund given my recent mental health struggles and having to move across country where there is no UFC gym. I appreciate Ant for speaking with corporate about a possible refund but UFC was unable to do anything for me. Disappointed because I originally joined UFC to help improve my mental health (I enjoy jiu jitsu and kickboxing. I would highly recommend checking out other gyms even though the coaches here are great, sales/corporate/management are not going to help you out if you actually need it.

Toğrul İsaoğlu

UFC Concord is a great gym to visit. It's equipped with all the necessary tools and isn't overly crowded. You won't have to wait long to use the bench press. Additionally, the changing rooms and bathrooms are kept clean.

perla salcido

If I could rate this place 0 stars a I would.
To my surprise the manager was the one to assist and sadly she was extremely rude with a take it or leave it attitude. Started off by bashing on competitors comparing the club to others. I was looking forward to upgrading my gym experience ; maybe I am not knowledgeable on the UFC politics but their staff is and if they are an honest disclosure would of been nice, unlike the managers inappropriate suggestion to “put a sign out front”. It is sad to see that UFC chose you to represent them as a first impression.

Jonathan Kreidler

I'm probably used to the private gym life now but the vibes here were not hitting. Every single person looked miserable. I also know now that I am not the biggest fan of startrak equipment.
Also, I should have known this going on, but the bias toward combat sports is clear with there only being 3 squat racks. All 3 were in use the entire time I was there by the same 3 people who were in absolutely no rush whatsoever to finish their sets (texting).
I guess this did the trick, in a pinch, but next time I'm in the area I'll be going to one of the other private gyms nearby.

Andrew

$25 for a day pass is silly. If we're hoping to upsell customers to a $30 monthly membership on the notion that they might as well since they're already paying $25 for a day, please consider business travelers who have no need for a monthly membership.

The front desk would benefit from having more than one attendant, particularly at peak hours (4-8pm).

The showers need new heads, reliable cold/hot valves, and soap dispensers.

The equipment is respectable, but cleaning stations are hard to find.

Towel service is not available, and many of the drinking fountains are a mess, and or don't work.

I had a great experience at the UFC gym in Rocklin, CA. This felt more like an LA fitness with red equipment.

My humble suggestion: Up the monthly rate to $39 per month, and use that money to improve the facility and hire good help. You'll reduce the number of teenagers and wannabe influences on your floor, and attract more serious clientele, as I should hope the UFC brand already does. Your competition is not Planet Fitness. You exist to make fighters and athletes. Don't offer free passes. Sell $15 day passes.