Great Wolf Lodge Water Park | Grapevine - Grapevine, Texas

Emma S

J’écris ce commentaire alors que nous sommes actuellement et encore pour quelques jours dans cet hôtel.||||Tout d’abord, en arrivant j’ai été HYPER déçue de constater que le lodge est en ville et en plus dans un coin très moche, voir industriel de la ville. Moi qui m’attendait à être dans les bois ou tout du moins entouré de nature qu’elle déception.||||Passer cette déception, il a fallu que nous gérions le problème parking car le lodge étant très grand et très achalandé en cette période le stationnement était over booker. Comme je n’ai pas la fonction, je me gare à deux kilomètres et je garde mon bel entrain, il m’a fallu rusé tout en restant dans le politiquement correct ?||||J’aurais pu payer un valet pour s’occuper de la voiture mais entre 25 et 30 USD la nuit de stationnement cela m’a semblé être une dépense excessive.||||Le check-in lui a été rapide et s’est super bien passé car la jeune fille au comptoir à été gentille et efficace.||||On a rejoint notre chambre avec grand plaisir et un brin d’excitation car la frénésie de cet hôtel animé était partout.||||En arrivant dans la chambre, nous avons été très déçu de constater que le lavabo se trouvait non pas dans la salle de bain, ce qui aurait juste été normal, mais dans la chambre... Question intimité, praticité et hygiène on repassera.||||D’ailleurs, cet organisation est totalement dingue car sur le même mur que le lavabo, il y a une autre section avec le micro-onde, le frigidaire, la cafetière mais aussi le sèche cheveux !!! Je vais faire une photo avant de quitter car c’est un non sens que de mêler espace cuisine et salle de bain.||||La salle de bain est ridiculement petite et les robinets de la baignoire/douche coulent sans arrêt ce qui est énervant.||||A part cela la chambre est assez grande mais mal disposée, alors qu’elle a été rénovée, et il n’y a aucun espace pour disposer des valises de façon pratique.||||De plus, les lits sont durs... une horreur, on avait le dos cassé ce matin.||||Sinon le personnel est serviable et très agréable et ce quelque soit leur fonction, vendeurs, serveurs, femme de chambre, préposé à l’accueil et autre.||||Concernant le parc aquatique il est bien moins grand que les images ne le laissent penser cependant cela est tout de même correct. Notez toutefois que si l’on y passe la journée on peut vraiment être stone tant le chlore vous monte au nez et à la tête. De plus ma fille avait son visage qui la brûlait tant les produits chlorants étaient puissants.||||L’accès au parc aquatique est inclu dans le prix mais cest la seule chose qui l’est car aucun repas ni animation n’est comprise. A part les minis animations, danse, bricolage, magicien mais c’est très de base.||||Pour le reste il faut prendre un des forfaits proposés, je vais mettre une photo de l’affiche avec les coûts et les explications de chacun d’entre eux.||||Il y a dans l’hôtel tout ce qu’il faut pour ne pas avoir à sortir, mais ça serait dommage, restaurants, parc aquatique, magasins (jouets, vêtements, cadeaux, bonbons, glaces, café), salle de sport, spa et plein d’activités (jeux d’arcades, chasse au trésor, une sorte de parcours de cordes en hauteur et j’en passe).||||Par contre c’est un peu fouillis comme concept et on a du mal à s’y retrouver, donc bonne idée mais pas totalement aboutie. Manque de vision, il aurait fallu pousser plus loin pour que se soit vraiment intéressant.

Jeffery Kline

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Erin F

We are just finishing up a 2 night mid week stay with our 4 and 7 year old. Sounds like we’re lucky the new lobby is open and the remaining construction seems to be minimal. It’s been super fun and easy to enjoy time together. Indoor area open, outdoor closed, but that was just the right amount of experiences for our smaller kids. ||We did not pay for any extra packages or meal plans here; ate breakfast in Grapevine and did one family order from Howling Like A Wolf at the lodge, which was very tasty and provided enough for two adults to eat two meals from it. ||Glad to have the fridge and microwave in the room, which was very clean. Kids loved the bunks and the shower had great pressure and was super hot.||Would definitely consider staying again.

Chris Johnson

It’s okay, I just think for how much they charge for the rooms they should definitely be nicer, water park be a little bigger & why are we paying $15 for parking? I think you can go to a good water park and get a hotel and it’ll be cheaper than staying here. It’s good for the kids but I was cold unless I was submerged under water. I think overall I’ll come back if I don’t have to pay but I wouldn’t spend my own money to stay again

Lisbeth Difo

My husband and I took a trip to the Great Wolf Lodge for the first time with our three and two year old boys. We had an amazing time. We stayed in the kid cabin and it was perfect for the boys. They really enjoyed it. They loved the bowling and the arcade and everybody was super friendly and helpful. I would say there was some renovations when we went so that was a downside, but once they’re done renovations, I’m sure will be even better. They could do better with daily activities. It seems like during the day there not too much to do besides the and bowling, but the waterpark is INCREDIBLE!

Anthony T

It's a nice place. The water park is very small. Better get there at 9am and enjoy the fun because after 12 pm, it gets very crowded.
If they're short staffed and only one operator handling 2 or 3 rides, expect SUPER long lines.

Food options are fine. The buffet is fine. Better get the packages because they're more expensive on-site.

There is lots of stuff for kids, but everything is $$$$.

I personally think the cost of the room and park is WAY too much. I would rather drive 5 hours and go to Kalahari. It'll cost a bit more but it's a massive indoor park and many more amenities.

Overall, give this place a whirl.

Jamie Arnold

We just got home from our 1st trip to Great Wolf Lodge and let me tell ya we had a GREAT time!!!! So many fun things to do for the kids and adults, there were 7 of us and we all enjoyed it. I would say the pup passes are definitely worth it, especially if you have more than one kiddo. We went during the week (in off season) crowds were mostly low and not much of a wait for anything. The staff is amazing I have so many favorites! Maranda and Mrs Jenn at the front desk were so helpful and accommodating and I loved how they dressed up for howl-o-ween, many of them dressed up and it made it more fun for us. Our server Rachel from the breakfast buffet told us so many neat stories and provided awesome service. The water park is awesome and the lifeguards are very observant and enforce water safety! We opted to bring our own towels and just rented a locker for the day. Damion was at the front of the water park entrance and was very polite and welcoming. We tried several of the attractions bowling, magiquest, laser tag, build a bear, mining, and the arcade. Each of us enjoyed something about everything that we did. We did download the app and keep in contact with “Willow” which helped us a lot. We brought our own drinks and snacks to keep in the room and chose to eat most meals off site. Check out was easy, no overages or unauthorized charges. Overall was happy with our experience, the atmosphere, and the joy on my families faces!

Stefanie D

DO NOT HAVE A BIRTHDAY PARTY HERE! My family and I had the worst experience here for my son's birthday party. I booked the party package which included use of the party room, waterpark tickets and a cake. The main entrance of the facility is currently under construction. Parking was horrific. The check in area has been relocated to a conference room which was extremely chaotic. You have to be rerouted to get to the party area. There was NOT ONE employee in sight to assist in even asking for directions. So even though I arrived 45 minutes prior to our start time, by the time I found parking, checked in and found the party room we were already 30 minutes into the party. There was a pizza and some drinks left out but during the entire party we never saw an employee or server. Thankfully I brought a cake for my son because they did not provide the cake I paid for and there was no server to assist.|We went to the waterpark and not even 15 minutes in, one of the 6 year old party guests get hurt on the red water slide when you first walk into the park. He gets out of the water with blood streaming down his face. Not one employee or lifeguard came to assist! We were helped by concerned mothers (complete strangers) who just started finding band-aids in their purses, neosporin, one ran to get ice. Myself and another parent ran around the park to find an employee. We finally find the aquatic supervisor, Nick who was in the least bit concerned. There was blood in the water and none of the patrons were asked to leave the area or step out of the pool!!! Nick takes an incident report and says it will be reviewed at the end of the year to see which areas are the most dangerous....that's it.....no first aid, no nothing. This child had to get 3 stitches over his eye that's how serious the situation was. This occurred on 9/21/24 and here I am now still trying to get someone to return my phone calls and emails! Horrible customer service and completely overpriced for what we had to endure. Not to mention to calm my 6 year old son down on his birthday after seeing his friend get hurt. NEVER AGAIN!